Block Management

Block Management Services with EO Estate Agents

 

Professional management. Personal service.

Managing a residential block involves much more than simply collecting service charges. From maintenance and repairs to financial management, compliance and communication with residents, there are many responsibilities involved in keeping a building safe, well maintained and running smoothly.

At EO Estate Agents, we provide a professional and proactive block management service tailored to the needs of each building. We work with freeholders, resident management companies, leaseholders, developers and other property owners, taking care of the day-to-day management while keeping clients and residents informed every step of the way. We believe good block management should be personal, practical and straightforward.

Our aim is to take away the stress of building compliance and day to day running, while protecting its condition, value and the experience of those who live there.

Selling your home guide

What Does Block Management Include?

Block management covers a wide range of responsibilities, and every building is different. Our role can include everything from arranging routine maintenance and managing contractors to preparing budgets, administering service charges and helping clients meet their legal and safety responsibilities.

We can also assist with planned maintenance and major works, regular inspections, buildings insurance, resident communication and dealing with issues as they arise.

What does a block management company actually do?

A block manager can take responsibility for many of the day-to-day tasks involved in running a residential building, including maintenance, repairs, contractor management, service charges, inspections, compliance and communication with residents. The exact services provided will depend on the building, its lease and the requirements of the client.

Do you manage service charges?

Yes. Service charge management can include preparing budgets, collecting payments, monitoring expenditure, keeping financial records and helping ensure funds are being used appropriately for the building.

Do you arrange repairs and maintenance?

Yes. We can coordinate both routine and reactive maintenance, liaising with appropriate contractors and keeping clients and residents informed about works.

Do you manage contractors?

Yes. We can source and coordinate suitable contractors for maintenance and repair work, helping ensure works are properly organised and followed up.

Sellers guide

Compliance, Safety & Building Management

There are a number of legal, health and safety responsibilities associated with managing a residential building. These can vary depending on the type and size of the property and the responsibilities set out in the leases.

We help clients stay organised with important compliance requirements and can coordinate relevant inspections, assessments and works where required.

Do you deal with fire safety?

We can help coordinate fire safety requirements and arrange appropriate assessments and remedial works where necessary. The exact requirements will depend on the building and its circumstances.

What about health and safety?

Health and safety is an important part of responsible building management. We can help clients identify and address relevant issues and coordinate appropriate contractors or specialists where required.

What happens if major works are needed?

Where significant works are required, we can help coordinate the process from obtaining quotations and appointing contractors through to managing communication and overseeing the works.

Where applicable, the appropriate legal consultation process, including Section 20 consultation, will need to be followed.

Do you arrange buildings insurance?

Buildings insurance can form part of a block management service, including administration and communication with insurers. The precise arrangements will depend on the building and the client’s requirements.

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Financial Management

Good financial management is essential to maintaining a building properly and planning for future expenditure.

We can help clients understand what their building needs financially, prepare budgets and keep track of expenditure, while providing clear information to those responsible for the building.

What is a service charge?

A service charge is a contribution paid by leaseholders towards the costs of managing and maintaining the communal parts of a building.

Depending on the property, this might contribute towards cleaning, repairs, maintenance, buildings insurance, communal utilities, management costs and future works.

What is a reserve fund?

A reserve fund, sometimes called a sinking fund, is money set aside to help pay for larger or less frequent works in the future.

Having appropriate funds available can help a building prepare for significant expenditure such as roof works, external decoration or other major maintenance.

What happens if someone doesn't pay their service charge?

Unpaid service charges can affect the ability to maintain and manage a building. We can monitor accounts, communicate with leaseholders about outstanding payments and assist with the appropriate arrears management process.

Do you manage statutory company filings?

Where applicable, we can help resident management companies meet their statutory responsibilities, including filing dormant company accounts and confirmation statements with Companies House.

sellers guide

Communication & Residents

We believe communication is one of the most important parts of effective block management.

Residents want to know who to contact when something goes wrong, while directors and freeholders need confidence that issues are being dealt with properly. We aim to provide a clear point of contact and keep everyone appropriately informed.

Will residents have a point of contact?

Yes. Residents should have a clear way of raising maintenance issues and other management queries, with communication handled professionally and efficiently.

How often will you communicate with residents?

This will depend on the needs of the building. Routine communication, updates about maintenance and information about planned works can all be managed as appropriate.

Can you manage complaints from residents?

Yes. We can receive and respond to management-related concerns and work towards resolving issues fairly and professionally.

Selling with Keller Williams

Who Can EO Manage?

We can work with a range of residential properties and ownership structures, including:

  • Residential apartment blocks
  • Freeholders
  • Resident Management Companies
  • Right to Manage companies
  • Leaseholders
  • Property developers
  • New-build developments
  • Mixed-use developments
  • Smaller residential developments
  • Converted properties

Can you manage a small block?

Yes. Block management isn’t only for large developments. Smaller blocks can also benefit from having a professional point of contact and a structured approach to maintenance, finances and compliance.

Can you take over from an existing managing agent?

Yes. If you’re considering changing managing agents, we can discuss your existing arrangements and explain how we could manage the transition.

Selling with Keller Williams

Why Choose EO for Block Management?

We believe block management should be more than simply managing paperwork. It’s about understanding the building, communicating properly with the people who live there and taking a proactive approach to maintaining the property.

Our approach is built around the same principles as the wider EO business: Professional, Proactive and Personal.

We take the time to understand each building and its individual requirements, provide clear communication and look ahead wherever possible rather than simply reacting when something goes wrong.

How much does block management cost?

The cost of block management varies depending on the size and complexity of the building, the number of units and the services required. We can discuss your requirements and provide a tailored quotation.

Can leaseholders choose their own managing agent?

The ability to appoint or change a managing agent depends on the ownership structure and the terms of the leases. Resident Management Companies and Right to Manage companies may have specific rights and responsibilities in relation to management.

What is Section 20 consultation?

Section 20 consultation is a legal process that may be required where a landlord intends to carry out qualifying works or enter into certain long-term agreements and the costs will be recovered through service charges.

What is included in a block management fee?

This depends on the management agreement. Services may include financial administration, maintenance coordination, inspections, contractor management, resident communication and compliance support.

What makes EO different?

We combine professional property management with a personal approach. We aim to be approachable, responsive and transparent, while ensuring the important details of managing your building don’t get overlooked.

Whether you’re a freeholder, resident management company, developer or leaseholder considering a change, we’d be happy to discuss your building and explain how EO could help.

Speak to our Block Manager

Zachary Lumsdon
Block Manager

Have a question about block management?

Speak directly with Zachary and the EO team to discuss your building and requirements.

EO Estate Agents